Spread the love


Someone on my website asked me what do I do when it comes to Shopify fraud protection. In this blog post I’m going to answer this question.


Shopify will notify you if they think there is something wrong with one of your orders.

There are three options: Low risk, Medium risk, and High risk.

If Shopify notify you of a low risk order, you should fulfill this order because in 99.9% of the time, there is really nothing wrong with the order. The way Shopify determines if there is a problem with the order is by comparing the name of the person that purchased the product and the name on the credit card, the address of the person that bought the product and the address of the person on the credit card, etc.

So if the person is on vacation and place the order from Hawai for example, Shopify will know with their IP address where they made the purchase, so if on the credit card of the person the address is from let’s say New York, Shopify might classify this order as low risk.

Another possibility is if the person making the order has two family names on the credit card, but only uses one when they place the order on Shopify. Shopify will probably send you a low risk notification for that order also…

As you can see, these are not a big deal. You can fulfill these orders without having to worry about anything.

You only have to worry when you receive an medium and high risk notification. If it is a high risk notification, I NEVER FULFILL these orders. In most cases, it is someone using a stolen credit card trying to make a purchase. The problem with these orders is if you fulfill them, you WILL HAVE TO REFUND THAT ORDER.

It happened to me not long ago; someone got the numbers from my credit card (Or cloned it) and they made a lot of purchases in a period of a few days. When I realized this, I called my credit card company and they cancelled all of these orders. What this means is that all of the stores that got money will end up LOSING THE MONEY.

What this means for you is this: If you fulfill a high risk order, chances are super high that you will have to refund that money!! This is why there is no point in fulfilling these orders…You will lose the money at some point anyways, and you will have already purchased the product on Aliexpress and sent it to the client, so you will lose that money also.

Also, every time you get a chargeback on your payment processing account (Someone filing a complaint against you on Paypal, Stripe, etc), it affects your rating with that payment processing company. If you use Paypal for example and you have too many chargeback, Paypal may decide to hold your money for a certain amount of time before releasing it to you. Even worse, they could actually ban your account!!

For the medium risk orders, you have to use your judgment. Shopify usually gives you a reason why they think it might be a fraud. If this is just an address issue, I would fulfill the order….But if it is a completely different name and address, I would probably just cancel the order.

Don’t worry too much about these things, because it really doesn’t happen often. Less than 0.5% of your orders will be high risk, but at least now you know what to do if it happens to you!

If you are looking for more, or are wanting to seriously pursue making money with e-commerce, then I want to invite you to join my E-commerce University Program.


 E-commerce University is a step-by-step video training course that walks you through everything. The students in it are making a lot of money and the reviews are amazing.

 In the program, you get to see me create an E-commerce business from scratch. The program consists of over 45+ “over the shoulder” videos where you get to watch me do everything.

You will learn EVERYTHING you need to know to be successful with e-commerce/dropshipping in this program. I leave nothing out and I am 100% transparent! I share with you exactly what I do with my stores, and even how to scale this business by automating and outsourcing the whole process by hiring virtual assistants! You will learn how to pick a good niche, good products,how to do Facebook ads, Instagram ads, advanced promotions strategies and much much more. This is the exact system I used on all of my stores.

To find out more about E-commerce University, CLICK HERE.


Please leave a comment below or let me know any questions you have.  I’d love to hear what you think!

Please subscribe below to get automatic updates of my latest video blogs:

Rate this post

Want To Create Freedom In Your Life?

Learn My Step-By-Step Method To Making Money Online & My Best Tools To Achieve Success In Life


Success! Make Sure To Check Your E-Mails!