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I’m going to answer a question from Robert – “Is there any way that I can contact Facebook directly regarding my Facebook ads?”


Contact the Facebook Ads Customer service chat

A lot of people are freaking out about this. There are a lot of people having technical problems with Facebook ads. They have questions about Facebook ads but they don’t know who to contact and how to contact them.

When I started to do Facebook ads one year ago, I was actually freaking out about this. I thought that Facebook ads, during that time, had the worst customer service ever. There was no direct way to contact them. It was just terrible that’s why everyone was freaking out on the internet about this.

How to contact Facebook thru chat?

However, things have changed. You can now contact them directly by chat. It is super easy. Here’s the link to contact Facebook: https://www.facebook.com/business/resources

Then go down the page and you will see a place where it says ¨ chat ¨.

If it doesn’t work, you can also try this link: https://www.facebook.com/business/form/chat

When you click on the link, you are going to see an option to chat with them. You just enter your information like your name, e-mail address, phone number, and the ad account you need help with. Then, it will open Facebook Messenger and you’ll be able to chat with someone.

If you click on the link and there is no option to chat with them, don’t freak out. It probably means you’re in a different timezone. They are only open during their business hours. My guess is they will be open 24/7 at some point, but as of right now, they are not open all the time.

It is super easy to chat with them. So far, they’ve been great. Every time I ask them a question, they answer carefully. You can chat directly with a Facebook representative. It was not like that when I started. If you’re just starting Facebook ads, consider yourself super lucky because at first, we didn’t have this luxury of chatting with someone on Facebook. We had to literally wait for them to call us, and most of the time, they didn’t call back. It was a total mess, but right now, it’s super easy to do it.

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